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Shipping policy

Shipping Policy

1. Purpose

This Shipping Policy outlines the procedures, responsibilities, and limitations associated with the shipment and delivery of products purchased from Elderwise Organics.


2. Estimated Shipping Timeframes

All shipping dates provided by Elderwise Organics are estimates. These estimates are based on information supplied by third‑party carriers, including USPS and UPS, and may vary due to carrier workload, weather conditions, or operational delays.

Once an order has fully cleared payment processing, it will ship within 1–2 business days.

Business days are defined as Monday through Friday, excluding federal and carrier‑recognized holidays.


3. Delivery Confirmation & Transfer of Liability

When a carrier marks a shipment as Delivered, the transaction is deemed complete, and ownership of the package transfers to the customer.

Elderwise Organics is not liable for any issues occurring after a package is marked delivered, including but not limited to:

  • Inability to locate the delivered item

  • Theft from mailbox, doorstep, or parcel locker

  • Misplacement or removal by third parties

Customers experiencing post‑delivery issues must contact the carrier directly to initiate an investigation or claim.


4. Address Accuracy Requirements

Customers are solely responsible for ensuring that the shipping address provided at checkout is accurate, complete, and verified.

Elderwise Organics is not responsible for:

  • Incorrect or incomplete addresses

  • Unverified addresses

  • Delivery failures resulting from customer‑provided address errors

Orders shipped to an incorrect address due to customer error cannot be refunded or replaced. A new order must be placed if reshipment is desired.


5. Carrier Performance & Delays

Elderwise Organics relies on USPS, UPS, and other carriers for transportation and delivery services. As such, all transit times, delays, and delivery complications are subject to carrier operations.

Carrier‑related delays do not qualify for refunds.


6. Customer Support

If a shipment issue arises, Elderwise Organics will assist customers by providing guidance on the carrier’s claim or investigation process. However, Elderwise Organics cannot guarantee carrier outcomes or expedite carrier procedures.